Diagnose Your Computer

Access to a computer is not required for the majority of courses included in this program. However, in order to complete M I S 109, students will need access to a computer and may need to use a statistical program and/or a spreadsheet program such as Excel or Lotus. SPCOM 100B may require some level of Internet/WWW access. Additionally, the Penn State Access account you receive will enable you to register for courses on-line, access library resources and other support services, and utilize optional course activities and resources on the Web.

To participate in the on-line portions of these courses, students need access to a computer system configuration with at least the following:
Customer Relationship Management Certificate 
The following recommendations are for learners who want to take advantage of the optional World Wide Web components. 
Operating System Windows 2000, ME, or XP 
Macintosh OS X (10.2 or higher)
Processor 500 MHz or higher
Memory 128 MB of RAM
Hard Drive Space 500 MB free disk space
Browser Mac OS X: Firefox 1.0 or higher
Windows: Firefox 1.0 or higher 
Note: Cookies, Java, and JavaScript must be enabled.
Pop-up blockers should be configured to permit new windows
from Penn State web sites.


Due to nonstandard handling of CSS, JavaScript and caching,
we do not recommend using Internet Explorer 6 as your browser.
Plug-ins Adobe Reader [Download from Adobe]
Flash Player [Download from Adobe]
Additional Software Microsoft Office
Internet Connection broadband (cable or DSL) connection required
Printer graphics-capable printer
CD-ROM required
Sound Card none
Monitor 15" monitor (1024 x 768 resolution)

Not sure if your computer is set up correctly? You can use the links below to test your settings:

  1. Adobe Acrobat
  2. Cookies
  3. Frames
  4. Java [This may take a minute to load.]
  5. JavaScript