Scenario 2 Reflection

William has not been able to identify a root cause of the problem or to realize a change in behavior. Cynthia had a "will" issue where she was making a choice not to deliver on time or to communicate her progress or constraints. William met with Cynthia regarding her behavior and their previous discussions around her performance. Utilizing a counseling approach, William reinforced the earlier communicated expectations and communicated a direct need for an immediate behavior change and performance improvement.

In this situation, a progressive performance plan may be utilized. This plan is a multi-step process to allow William and Cynthia to acknowledge the current performance issue and to make immediate change. If this change is not immediate and consistent, the plan escalates until the behavior is changed or until William is satisfied that Cynthia will be unable to change her behaviors. In these situations a change of assignment for the employee separation may be necessary.