Main Content

Lesson 4: Globalization and the Impact on Communication & Knowledge Sharing

Lesson 4 Summary

This lesson provided an overview of how globalization affects communication, including barriers and best practices related to intercultural communication and effective virtual teaming, and knowledge management and sharing on virtual teams.

You were also introduced to group processes such as the collective mind and groupthink and how they can have both positive and negative influences on group performance.

Information networks were then discussed as these have played a critical role in globalization and will continue to be drivers of a global connected world and “global mind.” In the communication activity in this lesson, you will explore the concepts discussed in the lesson regarding cultural differences in communication. As you continue the assigned readings from Hofstede’s book, you will learn more about each of the six cultural dimensions and how each of these affects how we interact and communicate with others.

During Lesson 7, you will revisit the concepts discussed in this lesson as you develop your group project plan and team contract, incorporating best practices for effective virtual teams when appropriate. In the next lesson, you will develop a better understand of yourself as well as your interactions with others. You will build upon the basics of psychometrics that you may have encountered in earlier courses, and delve into how these personality preferences and types vary between cultures and affect virtual and cross-cultural team performance.

Before you move on to the next lesson, please make sure you have completed all of the readings and activities listed for this lesson within the Course Schedule of the Full Syllabus.


References

  • Alavi, M., & Tiwana, A. (2002). Knowledge integration in virtual teams: The potential role of KMS. Journal of the American Society for Information Science and Technology, 53(12): 1029–1037.
  • Barna, L. M. (1997). Stumbling blocks in intercultural communication. In L.A. Samovar & R.E. Porter (Eds.), Intercultural communication: A reader (8th ed.), pp. 337–346. Belmont, CA: Wadsworth.
  • Berners-Lee, T. (2000) Weaving the web: The original design and ultimate destiny of the World Wide Web. New York,NY:Harper Collins.
  • Boland, R. J., Tenkasi, R. V., & Dov, T. E. (1994). Designing information technology to support distributed cognition. Organization Science, 5, 456–475.
  • Boyd R. W. (1999). H.G. Wells's idea of a world brain: A critical reassessment, Journal of the American Society of Information Science, 50:557–573.
  • Buck, R. (1984). The communication of emotion. New York, NY:Guilford.
  • Davenport, T. H., & Prusak, L. (1997). Working knowledge. Cambridge, MA: Harvard Business School Press.
  • Davies, A., Fidler, D., & Gorbis, M. (2011). Future work skills 2020, University of Phoenix Research Institute. Retrieved from http://www.iftf.org/uploads/media/SR-382A_UPRI_future_work_skills_sm.pdf
  • Durkheim, E. (1933). The division of labour in society, Simpson, George (Trans.). New York, NY:The Free Press.
  • Hall, E. T. (1959). The silent language. Greenwich, CT: Fawcett.
  • Hart, P. (1991). Irving L. Janis' victims of groupthink. Political Psychology, 12(2), 247–278.
  • Heylighen, F. (2011). Conceptions of a global brain: An historical review. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.90.9498&rep=rep1&type=pdf
  • Hofstede (n.d.). Country specific descriptions. Retrieved from https://geert-hofstede.com/colombia.html
  • Hofstede, G., Hofstede, G. J., Minkov, M. (2010). Cultures and organizations: Software of the mind, (3rd ed.). New York, NY:McGraw Hill.
  • Iacono, C. S. & Weisband, S. (1997). Developing trust in virtual teams. Paper presented at the Hawaii International Conference on System Sciences (HICCS-30) Conference, Hawaii.
  • Janis, I. L. (1971). Groupthink. Psychology Today. 5(6): 43–46, 74–76. Archived from the original on April 1, 2010.
  • Jandt, F. E. (2010). An introduction to intercultural communication, (6th ed.). Thousand Oaks, CA:SAGE Publications.
  • Minton-Eversole, T. (2012). Virtual Teams Used Most by Global Organizations, Survey Says. Retrived from https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/virtualteamsusedmostbyglobalorganizations,surveysays.aspx
  • Morris, D. (1995). Bodytalk: The meaning of human gestures. New York, NY:Crown Trade Paperbacks.
  • Oliver, R. T. (1971). Communication and culture in ancient India and China. Syracuse, NY:Syracuse University Press.
  • Otlet, P. M. (1935). Essaie d'universalisme, 390–391. Brussels:Editions du Mundaneum.
  • Rochlin, G. I., LaPorte, T. R., Roberts, K. H. (1987). The self-designing high-reliability organization: Aircraft carrier flight operations at sea. Naval War College Review, 40(4):76–90.
  • Rosen, B., Furst, S., & Blackburn, R. (2007). Overcoming barriers to knowledge sharing in virtual teams. Organizational Dynamics (36)3, 259–273.
  • SISU (2007) Perception by Prany Sananikone, SISU intercultural course. Retrieved from https://www.futurelearn.com/courses/intercultural-communication/0/steps/11055
  • Smutkupt, S., & Barna, L. M. (1976). Impact of nonverbal communication in an intercultural setting: Thailand. International and Intercultural Communication Annual, 3, 130–138.
  • Sugawara, Y. (1993). Silence and avoidance: Japanese expatriate adjustment. Unpublished master’s thesis, California State University, San Bernardino.
  • Yoo, Y. (2001). Developments of transactive memory systems and collective mind in virtual teams. The International Journal of Organizational Analysis (9)2, 187–208.
  • Weick, K. E. & Roberts, K. H. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly (38)3, 357–381.
  • Wikipedia, Languages of Turkey, data from Toplumsal et al., 2006. Accessed from: https://en.wikipedia.org/wiki/Languages_of_Turkey.

Top of page