L02 Conclusions

It is common for HRER professionals to argue that an organization’s greatest assets are its employees. Whether that is true or not doesn’t diminish the critical role human beings play in organizational success. Whether the CEO, managers, supervisors or any other line employees working to create successful outcomes, understanding the variety of backgrounds, personalities, skills and life histories each person brings to the effort is critical to creating productive relationships.

We will see this addressed in other lessons. As examples, personality becomes an important factor for many companies in deciding whom it should hire. How we communicate with colleagues when conducting training programs or performance appraisal interviews will depend in part on a person’s background, life experiences and personality, and companies will frequently rely on personality testing to help make expatriate assignments.