Lesson 2 Overview

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In this lesson, you will read the journal article that you found in Lesson 1 after your keyword search for continuous improvement articles and you will write your critical review. In your paper, include a summary of the major ideas of the article, what the author(s) did to improve a process, why they improved the process, how they improved the process, and what the results of the improvement were.

This lesson will present applications of process improvement. Often, process improvement is related to production. In the last decade, more focus of process improvement has been applied to service situations. The examples and resources presented in this section will be oriented toward service and training to support organization development and change.

Lesson Objectives

After successfully completing this lesson, you will be able to do the following:

• critically read a journal article,
• discuss how Lean Sigma can be applied across different industries and functions within industries,
• list useful resources for Lean Sigma, and
• identify the DMACI model as an approach for identifying and managing process.

Lesson Readings and Activities

By the end of this lesson, make sure you have completed the readings and activities found in the Lesson 2 Course Schedule.