WFED582:

Lesson 4: Organization Diagnosis Model I

Organizational Diagnosis Model 2: Leavitt's Diamond Model (1965)

• Compared to the force field analysis model, Leavitt's model specifies four important variables to assess within organizations rather than driving and hindering forces to the current state.
• These variables include task, structure, technological, and human variables. They are further explained below:
  • Task variables refer to activities that employees are expected to perform in order to deliver products and services.
  • Structure variables refer to any structure (organizational chart, communication norm, work process, etc.) that employees are expected to follow within the organization.
  • Technological variables refer to all tools, machines, and equipment that support employees' tasks.
  • Human variables refer to the people who implement the tasks that are relevant to the organization's goals.
• The arrows in the model indicate the nature of interdependence among the variables. For example, if a new task is defined, an organization must find a suitable person for the task and provide tools to carry out the task (technology). In some cases, introducing a significant technology may prompt the organization to adjust its workflow (structure).

• In the model itself, environmental factors, inputs, and outputs are not considered (unlike other open systems models).
• This model operates similar to the Nadler-Tushman congruence model, which you will learn about in the next lesson.
• When applying this model in organizational diagnosis, it is essential to examine changes in each element and their impact on other variables.
• For an example of the use of Leavitt's model, see Vadi and Roots (2004).