References

P.L. Schindler and C.C. Thomas, "The Structure of Interpersonal Trust in the Workplace," Psychological reports. (October 1993) pp. 563-73.

“Interpersonal Skills in Organizations, 3rd Edition” by Suzanne DeJanasz, Karen Dowd, and Beth Schneider, Irwin McGraw-Hill, 2009.  ISBN 0-07-340501-9

J. Luft and H. Ingham, "The Johari Window: A graphic Model for Interpersonal Relationships." University of California Western Training Lab, 1955.

Tim Borchers, Interpersonal Communication, Moorhead State University, Allyn & Bacon. 1999. http://www.abacon.com/commstudies/interpersonal/indisclosure.html

Robert Cooper, Executive EQ: Emotional Intelligence in Leadership and Organizations (New York: Berkley Publishing Group, 1998).

Daniel Goleman. (January 2004). Best of HBR 1998 What Makes a Leader? Harvard Business Review, 1- 11.