Lesson 2 Overview

Introduction

This lesson offers essential conceptual information about the study of organizational communication. Chapter 1 provides an opportunity to consider how communication affects and is affected by organizations. In this chapter, we study the human communication process and explore multiple definitions of organizational communication. At the end of the reading, you have a chance to evaluate your own communication competencies.

Keywords

• Communication
• Organization
• Organizational Communication
• Shared Realities
• Constitutive
• Process
• Communication Competency

Objectives

After completing Lesson 2, you should be able to

• explain how effective communication creates organizational excellence;
• describe the four communication competencies;
• identify your personal communication competencies;
• explain the human communication process and its outcomes; and
• define organizational communication.

Lesson Readings & Activities

By the end of this lesson, make sure you have completed the readings and activities found in the Lesson 2 Course Schedule.