Lesson Overview

For the past several lessons we have explored the various roles that human resource management plays in recruiting, selecting, training and compensating employees. Those functions put employees “in place” to perform consistently with desired organizational objectives. This chapter will focus on issues related to employee retention – how we develop relationships that avoid voluntary turnover of human capital – as well as the issues surrounding involuntary turnover, particularly with respect to employee discipline.

Lesson Objectives

Upon successful completion of this lesson, you should be able to

• explain the difference between job satisfaction and employee engagement;
• explain the manner in which job satisfaction and employee engagement affect organizational outcomes;
• explain the difference between voluntary and involuntary turnover; and,
• apply critical policies in the context of an employee dismissed for cause.

Lesson Readings & Activities

By the end of this lesson, make sure you have completed the readings and activities found in the Lesson 12 Course Schedule.