MGMT 321

Attitudes (continued)

The following is an example of how the thoughtless and inconsiderate actions of a company can destroy the organizational commitment of an employee.

A Good Way to Destroy Employee Commitment

For many years, Pat Walter, a rising management star in a major restaurant concern, was "the most loyal employee any company could want." He loved the company and was committed to it, enduring difficult transfers, rigid bosses, and a lock-step career path.

But all that loyalty and commitment evaporated in an instant, through just one profoundly hurtful action by his boss. According to Mr. Walter, his former employer's action demonstrated such an egregious lack of concern for him that he could not overlook it. "His boss ordered him to fly to a monthly budget meeting in a distant city even though his pregnant wife was three days overdue. By the time he got a phone call that his wife would undergo an emergency cesarean section, it was too late to catch a plane home." … Afterwards he quit his job, and the company lost a committed employee!

Adapted from: Shellenbarger, S. To win the loyalty of your employees, try a softer touch. The Wall Street Journal, January 26, 2000, B1.

 

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