2.4.2 Managing Stakeholders
In acknowledging the importance of stakeholder groups in project management, project managers need to decide to proactively manage the nature of these groups' concerns. Block (1983) offers a useful framework of the political process that has fine application to stakeholder management. In his framework, Block suggests six steps that all prudent project managers should follow:
- Assess the environment
- Identify the goals of the principal actors
- Assess your own capabilities
- Define the problem
- Develop solutions
- Test and refine the solutions
Let's take a moment to discuss each in turn.