This lesson takes a deeper dive into why emotional and social intelligence is important by exploring the basic definitions and how both of these intelligences complement each other and combine to provide a comprehensive view of non-cognitive-related capabilities. In contrast to IQ, emotional and social intelligence are shown to drive performance through personal and social competence. Later in this lesson, you get to explore how emotional and social intelligence support leadership effectiveness or how their lack can derail leadership through an exploration of the "Story of Jim" and the emotions that underly Jim’s experience.

To understand how emotional and social intelligence can be developed, we start with an exploration of whether they can be learned. This overview provides supportive information for describing the three most widely used and researched theoretical frameworks discussed in this course and their associated assessments, the skills-based Emotional Quotient Inventory (EQ-i 2.0); the ability-based Mayer, Salovey, and Caruso Emotional Intelligence Test (the MSCEIT); and Goleman, Boyatis, and Hay Group 360-degree feedback skill-based Emotional and Social Competence Inventory (the ESCI).

The lesson will conclude with an analysis of a great or highly effective leader. This analysis will be an opportunity to reflect on what you've learned in this lesson and how you can apply it to your own leadership development.

Lesson Objectives

After completing this lesson, you should be able to

• identify why emotional and social intelligence is important;
• identify the six basic universal expressions of emotions;
• describe whether emotional intelligence and social intelligence can be learned;
• describe major theoretical models for emotional and social intelligence; and
• analyze great leadership.

Readings and Activities

By the end of this lesson, be sure you have completed the readings and activities found in the Lesson 2 Course Schedule.