According to our textbook, teachers must learn to use such techniques as "active listening, depersonalizing situations, identifying common goals and solutions, and monitoring progress to achieve those goals." Student progress can be monitored through a technique called summarization, which "makes the entire conversation positive and concrete. A goal statement is made, possible solutions are listed, one is selected for implementation and evaluation, and f ollow-up target dates are set".

Watch the following video on the importance of effective communication with parents.

On pages 27 to 30, the authors of our textbook list general strategies for effective communicating, which include

1. using active listening techniques,
2. depersonalizing situations,
3. finding common goals,
4. brainstorming possible solutions,
5. summarizing goals and solutions, and
6. following up to monitor progress.

The active listening strategy for teachers described in the Research Highlight on page 29 is an effective communication strategy for teachers to use when meeting with parents. The strategy is called LAFF:

L = Listen, empathize, and communicate with respect.

A = Ask questions and ask permission to take notes at the meeting.

F = Focus on the problem or issues and summarize these issues as described by the parent.

F = Find a first step by identifying and agreeing upon appropriate procedures and how they will be implemented.

"Positive partnerships with parents" benefit students' education (p. 45). As our textbook authors discuss, teachers need to be aware of variability in backgrounds and family structures that might present challenges to positive communication. Partnerships with parents and families can include communicating about homework, resolving disagreements, establishing parent advisory groups, and handling disability-related issues (pp. 45–47).

After viewing the videos, reading the section on effective communication, and reading the Research Highlight (An Active Listening Strategy for Teachers, p. 29), post responses to the following questions:

1. What mistakes do you think teachers make when conferring with parents?
2. Why do you think the LAFF strategy is helpful?
3. What does "Don't CRY" add to the LAFF strategy?