Lesson 3 Overview

In this lesson, we will discuss the process of active questioning and listening. This process is important because it allows the client to reveal as much information about the problem as possible while gaining confidence. This will lead to status equilibrium between the consultant and the client, which in turn will result in a solid psychological contract. We will also discuss the levels of inquiry, the timing of shifting from one level to another, and the use of metaphors of change.

It is important that the consultant know who the client is at any given moment. For example, the contact client may not be the primary client or the ultimate client. The consultant must also recognize that there are different types of clients. The consultant should also be aware of how the intervention will impact all of the various types of clients, and they should make the primary client aware of that impact.

Lesson Objectives

After successfully completing this lesson, you should be able to

• describe the purposes of active inquiry,
• identify the types of active inquiry,
• describe constructive opportunism—the timing of the switch from one type of inquiry to another,
• describe the final four general principles of process consultation, and
• recognize the process of appreciative inquiry.

Lesson Readings and Activities

By the end of this lesson, make sure you have completed the readings and activities found in the Lesson 3 Course Schedule.