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Lesson 1: Introduction and Understanding Group and Team Facilitation

Understanding Teams

Begin this lesson by watching Tom Wujec discuss a simple team building concept that unveils surprising characteristics of successful team problem solving.

Video: Build a Tower, Build a Team

This video shows some deep lessons of the collaboration with a simple team building exercise.

TOM WUJEC: Several years ago, here at TED, Peter Skillman introduced a design challenge called the Marshmallow Challenge. And the idea is pretty simple. Teams of four have to build the tallest freestanding structure out of 20 sticks of spaghetti, 1 yard of tape, 1 yard of string, and a marshmallow. And the marshmallow has to be on top. And though it seems really simple, it's actually pretty hard, because it forces people to collaborate very quickly.

And so I thought this was an interesting idea, and I incorporated into a design workshop. And it was a huge success. And since then, I've conducted about 70 design workshops across the world with students, and designers, and architects, even the CTOs of the Fortune 50. And there's something about this exercise that reveals very deep lessons about the nature of collaboration. And I'd like to share some of them with you.

So normally, most people begin by orienting themselves to the task. They talk about it. They figure out what it's going to look like. They jockey for power. Then they spend some time planning, organizing. They sketch it, and they layout spaghetti.

They'd spend the majority of their time assembling the sticks into the ever-growing structures. And then finally, just as they're running out of time, someone takes out the marshmallow, and then they gingerly put it on top. And they stand back and, ta-da, they admire their work. But what really happens most of the time is that the ta-da turns into an uh-oh, because the weight of the marshmallow causes the entire structure to buckle and to collapse.

So there are a number of people who have a lot more uh-oh moments than others. And among the worst are our recent graduates of business school. It's amazing. They lie. They cheat. They get distracted. And they produce really lame structures.

And, of course, there's teams that have a lot more ta-da structures. And among the best of are recent graduates of kindergarten. And it's pretty amazing, as Peter tells us. Not only do they produce the tallest structures, but they're the most interesting structures of them all.

So the question you want to ask is, how come? Why? What is it about them? And Peter likes to say that none of the kids spend any time trying to be CEO of Spaghetti, Inc. They don't spend time jockeying for power. But there's another reason as well. And the reason is that business students are trained to find the single right plan, and then they execute on it.

And then what happens is when they put the marshmallow on top, they run out of time. And what happens, it's a crisis. Sound familiar? What kindergartners do differently is that they start with the marshmallow, and they build prototypes, successive prototypes always keeping the marshmallow on top. So they have multiple times to fix, and they build prototypes along the way.

So designers recognize this type of collaboration as the essence of the iterative process. And with each version, kids get instant feedback about what works and what doesn't work. So the capacity to play and prototype is really essential, but let's look at how different teams perform.

So the average for most people is around 20 inches, business school students about half of that, lawyers a little better, but not much better than that, kindergartners better than most adults. Who does the very best? Architects and engineers, thankfully. 39 inches is the tallest structure, I've seen. And why is it? Because they understand triangles and self-reinforcing geometrical patterns are the key to building stable structures.

So CEOs a little bit better than average, but here's where it gets interesting. If you put it an executive admin on the team, they get significantly better. It's incredible. You look around. You go, oh, that team is going to win. You can just tell before hand.

And why is that? Because they have special skills of facilitation. They manage the process. They understand the process. And any team who manages and pays close attention to work will significantly improve the team's performance.

Specialized skills and facilitation skills of the combination leads to strong success. If you have 10 teams that typically perform, you'll get maybe six or so that have standing structures. And I tried something interesting. I thought, let's up the ante once. So I offered a $10,000 prize of software to the winning team.

So what do you think happened to these design students? What was the result? Here's what happened. Not one team had a standing structure. Not one had-- if anyone had built say a 1-inch inch structure, they would have taken home the prize. So isn't it interesting that high stakes have a strong impact?

We did the exercise again with the same students. What do you think happened then? So now they understand the value of prototyping. So the same team went from being the very worst to being among the very best. They produced the tallest structures in the least amount of time. So there's deep lessons for us about the nature of incentives and success.

So you might ask why would anyone actually spend time running a marshmallow challenge? And the reason is I help create digital tools and processes to help teams build cars, and video games, and visual effects. And what the marshmallow challenge does is it helps them identify the hidden assumptions, because frankly every project has its own marshmallow. Doesn't it?

The challenge provides a shared experience, a common language, common stance to build the right prototype. And so this is the value of the experience of this so simple exercise. And those of you who are interested may want to go to marshmallowchallege.com. It's a blog that you can look at how to build the marshmallows. There are step-by-step instructions on this. There are crazy examples from around the world of how people tweak and adjust the system. There's world records that are on this as well.

And the fundamental lesson, I believe, is that design truly is a contact sport. It demands that you bring all of our senses to the task, and that we apply the very best of our thinking, our feeling, and our doing, to the challenge that we have at hand. And sometimes a little prototype of this experience is all it takes to turn this from an uh-oh moment to a ta-da moment, and that can make a big difference. Thank you very much.

[HANDS CLAPPING]

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