Chapter 2
Lesson Objectives
After successful completion of this lesson you should be able to:
- define the value-added process and value chain and describe the role of information systems in the value chain;
- describe the management process for managing a value chain;
- define strategic competitive advantage and explain how information systems can be used to obtain a competitive advantage;
- define information resource management and explain its role in an organization.
©2008 The Pennsylvania State University