Worker-Oriented Procedures

Worker-oriented procedures are job analytic techniques that focus on understanding a job by examining the human attributes and worker characteristics needed to perform it successfully.

The types of human attributes can be summarized by the following list:

Knowledge: body of information about a job
Skills: groups of observable behaviors that are trainable w/ practice
Abilities: inherent mental or physical competencies that can be refined w/ training
Other characteristics: e.g., personality (e.g., willingness to meet goals set by others)

These are sometimes refer to as KSAOs (the first letter in each of the above).

Here's an example of KSAOs that might be required to perform an administrative assistant position within an organization:

      K = knowledge of the organizational structure and products
      S = skill to type 50 words per minute or more
      A = ability to find patterns in information
      O = conscientious personality

Examples of worker-oriented techniques (again, we'll talk about these more in a bit):

Job Element Method
Position Analysis Questionnaire
Common Metric System

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