• Sample Syllabus
• Sample Lesson
  • Introduction
  • Coaching
  • Steps for Effective Coaching
  • Coaching Versus Counseling
  • Real Life Coaching Experiences
  • Feedback
  • Lesson 10 Activities

Steps for Effective Coaching

Coaching is a form of employee training and development. Effective coaching involves various steps dependent on the situation. The degree of specificity used in instructing staff members can vary. Sometimes managers coach by guiding their staff members through the process of figuring things out for themselves. In contrast, coaching entry-level employees might involve much more explicit instruction as shown in the following steps.

• Plan.  The best sessions are those in which the coach plans, prepares, and rehearses prior to a coaching session.
• Put the employee at ease by utilizing face-to-face discussions. 
• Find out what the employee already knows. The best coaches ask questions that enable the employee to discover how to improve.
• Model the work method and quality desired. Effective coaching sessions contain high levels of supportive behaviors (words or actions that denote concern or acceptance), and moderate levels of initiating or problem-solving behaviors (words or actions that encourage problem solving/ resolution).  They avoid using non-supportive behaviors (words or actions that express aggression or power).
• Repetition. Successful coaches challenge employees and stimulate resolutions. 
• Evaluate learning. Test whether the employee understands and can perform the tasks.
• Provide Feedback. Let the employee know what they have successfully learned and what they still need to learn or show them the correct method again.
• Evaluate performance on the job. Periodically check to see whether the employee is using the knowledge or skills effectively on the job. Gradually increase the interval at which you check. The employee should eventually take responsibility for monitoring their own performance.
• Reward. Provide praise or other rewards for successful acquisition and use of the knowledge or skill.

A major component of coaching is helping others to set goals and providing motivation to set a new course or direction. In Lesson 2 we discussed effective strategies for goal setting.  Managers need to encourage employees to establish and update goals periodically and set goals that are personally meaningful.