There is one guest ahead of you in the line. Listen to the conversation between this guest and the hotel receptionist before checking in. Listen a few times. Can you understand what is being said?
Listen to the conversation 2-3 times. What do you hear?
Personale dell’hotel: Buon giorno, signora. Lei ha una prenotazione?
Ospite: Sì, per tre notti.
Personale: Come si chiama?
Ospite: Mi chiamo Sara Armiento.
Personale: Eccoci...una camera doppia, giusto?
Ospite: Sì, con la vasca invece della doccia.
Personale: Esatto. Posso vedere il Suo passaporto, per favore?
Ospite: Eccolo. [The receptionist fills out a form]
Personale: Una firma qui, per favore.
Ospite: Certo. [Guest signs form]
Personale: Perfetto. Ecco la chiave. Serviamo la prima colazione dalle 7,30 alle 10 di mattina nella sala che si trova al piano sottostante. Benvenuta all’Hotel Montecarlo!
Ospite: Grazie.
Personale: Prego. Buona permanenza.
View the conversation again – this time with subtitles in English. How did you do? Were you able to pick out any words?
English Translation:
Hotel receptionist: Good morning, ma’am. Do you have a reservation?
Guest: Yes, for three nights.
Hotel receptionist: What is your name?
Guest: My name is Sara Armiento.
Hotel receptionist: Here we are...a double room, right?
Guest: Yes, with a bathtub instead of a shower.
Hotel receptionist: Exactly. May I see your passport, please?
Guest: Here it is.[The receptionist fills out a form]
Hotel receptionist: A signature here, please.
Guest:Certainly.[Guest signs form]
Hotel receptionist: Perfect. Here is your key. We serve breakfast from 7:30am until 10am in the breakfast room which is located on the lower level. Welcome to the Hotel Montecarlo!
Guest: Thank you.
Hotel receptionist: You’re welcome. Enjoy your stay.
Try repeating parts of the conversation paying attention to inflections in the speakers’ voices.
As you play each segment of the conversation, attempt to mimic the sounds and words by recording your voice below.
Practice the vocabulary associated with a hotel.
When you understand the conversation and feel comfortable with the vocabulary, step up to the desk and check in. Even if you don’t get it exactly right, you’ll get used to trying. The hotel clerk will help you whether you speak Italian or English, so this is a good chance to practice.
Interact with the Hotel Receptionist to successfully check in.
Personale dell’hotel: Buon giorno, signora. Lei ha una prenotazione?
Practice your Response.
Need Help?
Personale: Eccoci...una camera doppia, giusto?
Practice your Response.
Need Help?
Personale: Esatto. Posso vedere il Suo passaporto, per favore?
Practice your Response.
Need Help?
Personale: Perfetto. Ecco la chiave. Serviamo la prima colazione dalle 7,30 alle 10 di mattina nella sala che si trova al piano sottostante. Benvenuta all’Hotel Montecarlo!
Practice your Response.
Need Help?
- Fiona Stewart